Matteo Bedding and Matteo Apparel FAQs
Custom Orders like Matteo linens and apparel's must be canceled within 24 hours of the order date and are considered non-refundable after 24 hours. Upon delivery, please take time to inspect all items carefully for any damage that may have occurred in transit and contact us immediately. Claims against damaged items must be made within 3 business days.
Matteo linens and apparel's are made to order and are not returnable or refundable.
Will not accept any returns on any other Matteo Bedding with raw edges or an unfinished edge that have been damaged during any washing process. We recommend using the special care when laundering. Hand washing or using a garment bag is preferred.
Custom orders from Matteo are custom dye for you, Matteo bed linen use a modern dyeing technology. With garment dyeing, they cut and sew the fabric first and then dye the finished products after they are already sewn.
There are a number of advantages to garment dyeing including a more vintage washed look, the ability to offer more colors because of lower dyeing minimums, and softer fabric hand-feel. However, there is the shade variation of +/- 10% from dye-lot to dye-lot. What does this mean? It means that bed linens dyed in one of our colors today will be a slightly different shade than bed linens dyed in the same color tomorrow.
To avoid problems, please place set orders or all the same color items at the same time.